Guides by delivery platform
What each platform calls an offline store, how you get back online, why a promotion or a menu price stops matching, and where the setting actually lives — platform by platform.
Just Eat
Does Just Eat tell you when your restaurant goes offline?Just Eat publishes the assumption it makes when it takes a restaurant offline, and no message that goes with it. By morning the state has restored itself.
How do I become a Just Eat Local Legend?Four criteria held for two consecutive quarters: 90+ orders a week, 3+ star reviews, FSA 3+ or a Pass, and time offline at 10% or below.
How do I get back on Just Eat after an FSA rating of 0?Just Eat reinstates after a re-inspection and a published improved rating. A free re-visit waits out three months first, and a rating below 5 then publishes weeks later.
How to get Just Eat to put your restaurant back onlineJust Eat restores a temporarily offline restaurant by itself the next day. A hygiene suspension ends only on a new FSA rating, which takes up to 28 days.
My FSA rating dropped and Just Eat took my restaurant off. What now?Just Eat sets a minimum of 3 or a Pass to sign up and to keep trading. The route back runs through a re-inspection, and a free one carries a three month standstill first.
Some of your branches are offline on Just Eat and the rest are fineJust Eat judges each restaurant separately on missed orders, hygiene rating and time offline, then restores it overnight, so an estate splits with no trace.
Why Just Eat says your restaurant does not deliver to an address you coverJust Eat publishes a hard bound for self-delivery partners, 0.5 to 7 miles, set by postcode in the Partner Hub. Partners on Just Eat couriers can only view theirs.
Why was my Just Eat restaurant taken offline when the kitchen is open?Just Eat auto-rejects an order not acknowledged within five minutes, then takes the restaurant offline assuming it is closed. How that works and how to return.
Why your Just Eat menu prices differ from the ones you setJust Eat’s own menu API states that a valid menu may still fail to publish and that the endpoint does not tell you whether publishing succeeded. What to check.
Why your Just Eat promotion is not showing to customersJust Eat ties promotional priority to four measured criteria, one of which is time offline at 10 percent or below, judged over two consecutive quarters.
Why your Just Eat rating dropped and what actually changes itJust Eat scores a restaurant on the median rather than the mean, no longer shows review comments to customers, and lets a partner report a review on seven named grounds.
Why your restaurant is not showing in Just Eat searchJust Eat makes its ranking parameters part of the partner contract and sells position through TopRank. What its own terms say about how far money can move you.
Deliveroo
Does Deliveroo tell you when your restaurant goes offline?Deliveroo publishes one repeating alarm and it fires before opening, not when a site closes. What Partner Hub tells you, and what it says it will not show.
How do I qualify for Deliveroo promotions in the UK?Eligibility is a standing set of conditions rather than an application. Hygiene rating is the one that changes without you, and availability the one nobody measures.
How to get Deliveroo to put your restaurant back onlineDeliveroo publishes four machine readable reasons why an attempt to open a site is refused, and one closure only a phone call to Partner Support can lift.
Some of your branches are offline on Deliveroo and the rest are fineDeliveroo settings are per site, not per brand. Auto-open, tablets, roles and forced closures all differ between sites of one chain and explain the split.
Why Deliveroo says your restaurant does not deliver to an address you coverDeliveroo states in its own help centre that it reduces a site’s delivery radius when riders are short, and its API exposes the same thing as a visible flag.
Why did Deliveroo remove my Marketer access?Eligibility is a standing condition rather than an annual review. Deliveroo may discontinue participation at its sole option at any time you stop meeting the criteria.
Why does my Deliveroo site status say closed when I am open?Deliveroo splits Site Status from busy mode, closes a site after three rejections in fifteen minutes, and keeps a Forced Closure only Deliveroo can lift.
Why your Deliveroo menu prices differ from the ones you setOn Deliveroo a saved price is not a live price until you publish, bulk stock updates cap at ten sites, and a new menu ID resets your offers. What to check.
Why your Deliveroo promotion is not showing to customersDeliveroo grants access to Marketer monthly on operational metrics, and a site that misses one threshold loses offers and adverts for a full calendar month.
Why your Deliveroo rating dropped and what actually changes itDeliveroo averages your last 400 ratings and rechecks Marketer access monthly against a 3.8 star floor, so one bad month can cost a site its offers and adverts.
Why your restaurant is not showing in Deliveroo searchDeliveroo names the factors behind app position in its own help centre, including ratings, prep times and rejected orders. What that means for a lost listing.
Careem
Does Careem Food tell you when your restaurant goes offline?Careem Food writes an outlet’s offline state into a table column and its recovery advice into a tooltip. Neither reaches anyone who is not already looking.
How to get Careem Food to put your restaurant back onlineCareem Food has one state you clear yourself and one only Careem clears. Which is which, what the portal tells you to do, and why a reopen press can fail.
Some of your branches are offline on Careem Food and the rest are fineCareem Food splits an estate three ways: outlets you can reopen, outlets only Careem can reopen, and outlets blocked by their own operating hours.
Why Careem Food says your restaurant does not deliver to an address you coverCareem filters restaurants by delivery radius before a customer searches, and quotes an ETA built from distance. Both are set by Careem, not by the outlet.
Why is my Careem Food outlet closed and why can I not reopen it?Careem Food has three outlet states and no busy mode. Only Careem can lift Outlet Closed. How to tell the states apart and what each one costs you.
Why your Careem Food menu prices differ from the ones you setCareem quotes 7 working days for menu changes, holds edited items in Pending approval and locks POS integrated outlets out of the catalog. Why app prices drift.
Why your Careem Food promotion is not showing to customersCareem Food ties promotion to rating. Outlets below 4.0 cannot run ads, ad budget comes out of your payout, and some offers exist only via an account manager.
Why your Careem Food rating dropped and what actually changes itA Careem Food outlet rated below 4.0 cannot run ads, so a rating drop quietly pulls branches out of advertising while the rest of the brand keeps spending.
Why your restaurant is not showing in Careem Food searchCareem publishes nothing about how it orders restaurants and sends every visibility question to an account manager. What is documented, and what that costs you.
DoorDash
Does DoorDash tell you when your restaurant goes offline?DoorDash fires a typed Store Temporarily Deactivated event with start and end times, but it lands on an integration endpoint, not on anyone in the branch.
How to get DoorDash to put your restaurant back onlineA DoorDash reactivation is validated, not granted. Three published errors can refuse it, and a pause with no end date runs for two weeks before it lifts.
Some of your branches are offline on DoorDash and the rest are fineDoorDash judges each store on its own tablet, its own POS link, its own banking record and its own customer outcomes, so one brand splits into two populations.
Why DoorDash says your restaurant does not deliver to an address you coverDoorDash sets self-delivery coverage as straight-line rules in whole miles, and those rules cannot be combined with custom delivery zones. Here is what that costs.
Why is my DoorDash store temporarily deactivated when the restaurant is open?DoorDash pauses a store automatically if the tablet cannot receive orders for five minutes, and an API deactivation with no end date runs for two weeks.
Why your DoorDash menu prices differ from the ones you setDoorDash says Merchant Portal menu edits are not permanent on a POS integrated store, and its menu webhook reports only SUCCESS or FAILURE for the whole menu.
Why your DoorDash promotion is not showing to customersDoorDash can enlarge your discount and pay the difference, splits funding in its order payload, and sends nothing for fully DoorDash funded offers.
Why your DoorDash rating dropped and what actually changes itDoorDash will not publish how the Lifetime Rating is computed and says it may change, leaving merchants a seven day window to reply privately to each review.
Why your restaurant is not showing in DoorDash searchDoorDash states outright that Merchant Status does not change how stores appear in search. What it does say about homepage visibility, and how ads are billed.
Foody
Does Foody tell you when your restaurant goes offline?Foody writes the reason for a platform closure onto the merchant screen and promises a call for one of them. Its general terms set a five day notice period too.
How to get Foody to put your restaurant back onlineFoody is the rare platform that tells you on screen whether you are allowed to reopen. What each banner means, and what its terms say about ending a suspension.
Some of your branches are offline on Foody and the rest are fineFoody signs separate terms per store, shows the closure reason only on that store’s screen, and blocks some reopens, so a Cyprus estate splits store by store.
Why Foody says your restaurant does not deliver to an address you coverFoody’s vendor terms let the platform temporarily shrink a partner’s delivery coverage area at peak demand, and pause the store entirely if connectivity drops.
Why is my Foody store showing as closed when the restaurant is open?Foody’s partner portal names the closures a restaurant cannot lift, including declining orders and a disconnected device, and says when you cannot reopen.
Why your Foody menu prices differ from the ones you setFoody’s vendor terms say the price in its own ordering system is the one that bills, and that a partner who was late notifying a change carries the difference.
Why your Foody promotion is not showing to customersFoody offers are built one store at a time, cannot be edited once created, and its own two published texts disagree on how long a promotion is allowed to run.
Why your Foody rating dropped and what actually changes itFoody serves its reviews screen as a shared module whose build also runs on other partner portals, with reply and dispute controls switched on by feature flag.
Why your restaurant is not showing in Foody searchFoody publishes eight ranking parameters in its vendor terms, and the eighth is debt to the platform over 90 days. What that means for a Cyprus chain.
HungerStation
Does HungerStation tell you when your restaurant goes offline?Delivery Hero documents chasing a nominated contact and cutting the integration if nobody answers. That is the closest thing HungerStation has to an alert.
How to get HungerStation to put your restaurant back onlineOn HungerStation the way back is a status you write, and the write is refused outside your schedule or when the right to change availability has been withdrawn.
Some of your branches are offline on HungerStation and the rest are fineHungerStation enables check-in per vendor, can refuse a vendor the right to change status, and offers different closure options per branch of one chain.
Why HungerStation says your restaurant does not deliver to an address you coverHungerStation publishes its district grid openly, 171 districts in Riyadh alone, while the Partner API sends nothing at all about where a store delivers.
Why is my HungerStation store showing as closed when the branch is open?HungerStation records eight closure reasons, a check-in that keeps a scheduled branch shut, and a flag that can remove your right to change your status.
Why your HungerStation menu prices differ from the ones you setHungerStation syncs catalog changes in up to 15 minutes and promotions in up to 50, truncates prices to three decimals, and gives no item-level promo errors.
Why your HungerStation promotion is not showing to customersHungerStation publishes its own four point checklist for promotions that do not show, plus a sync window of up to 50 minutes and no item level error reporting.
Why your HungerStation rating dropped and what actually changes itOn HungerStation the dangerous rating is the frozen one. Dead branch cards keep a stale star, and they are half the reason a mean incident there reads 12 hours.
Why your restaurant is not showing in HungerStation searchHungerStation publishes nothing about how it orders restaurants. What its terms and partner app do say, and why dead cards distort the picture in Saudi Arabia.
Keeta
Does Keeta tell you when your restaurant goes offline?Keeta publishes a store status webhook that carries the old and new status, but it is addressed to an integrator’s server and never to a person in the business.
How to get Keeta to put your restaurant back onlineKeeta names the return Store Reactivation and performs it in one call, but a platform override has to be lifted by Keeta first. How to sequence the two.
Some of your branches are offline on Keeta and the rest are fineKeeta combines two service lines into one store status, lets the platform suspend delivery by area, and never reactivates a suspended store on its own.
Why Keeta says your restaurant does not deliver to an address you coverKeeta documents a Platform Override that suspends delivery and keeps pickup running, so the store stays Open. Here is how to read that state from outside.
Why does my suspended Keeta store stay hidden until I reopen it by hand?Keeta documents no automatic reopening: a suspended store stays hidden until reactivated. What suspension covers, and what a platform override changes.
Why your Keeta menu prices differ from the ones you setKeeta stores three prices per item, replaces the whole menu on sync, deletes anything left out of the payload, and drops promotions when a base price changes.
Why your Keeta promotion is not showing to customersKeeta publishes no promotions API for restaurants at all. The promotion documentation it does publish exists to notify you that an offer has been taken offline.
Why your Keeta rating dropped and what actually changes itKeeta exposes no ratings in its open API and keeps reviews inside Keeta Partner, while warning that failing to accept orders hits the store’s EAT metrics.
Why your restaurant is not showing in Keeta searchKeeta documents that suspended stores stay hidden until manually reactivated, and names the surfaces a store appears on. What its developer docs settle and skip.
Noon Food
Does Noon Food tell you when your restaurant goes offline?noon Food describes suspending an outlet only in its merchant agreement, with four grounds, no notice period, no named channel and no API that could carry one.
How to get Noon Food to put your restaurant back onlineOn noon Food one tick box returns an outlet, but a contractual suspension has no published route back. What noon documents and what it deliberately does not.
Some of your branches are offline on Noon Food and the rest are finenoon Food keeps the trading switch and the schedule inside each outlet editor, and its merchant agreement allows a suspension in whole or in part.
Why is my noon Food outlet not accepting orders?On noon Food one checkbox controls whether an outlet takes orders, and the merchant agreement sets a five minute acceptance rule with suspension attached.
Why noon Food says your restaurant does not deliver to an address you covernoon Food resolves a customer address to a named zone, and the only geographic thing an outlet supplies is a map pin. Here is what that means when a district goes quiet.
Why your noon Food menu prices differ from the ones you setnoon Food reserves a contractual right to discount your items when it funds the offer, publishes no partner API, and calls your own number the Retail Price.
Why your noon Food promotion is not showing to customersnoon Food splits discounts into opt-in deals and your own, ties both to a manual outlet list, and keeps approval and placement duration in the contract.
Why your noon Food rating dropped and what actually changes itnoon Food keeps ratings in the web portal only, with 30 day and 6 month views and breakdowns by branch, by menu item and by review tag, so the cause is a dish.
Why your restaurant is not showing in noon Food searchnoon Food gives outlets five cuisine slots, shows only three, and says the rest still count for search. That is the one documented search lever on the platform.
Snoonu
Does Snoonu tell you when your restaurant goes offline?Every message the Snoonu portal produces is addressed to whoever has it open. The countdown then clears the pause and takes the only evidence with it.
How to get Snoonu to put your restaurant back onlineA Snoonu pause carries a countdown that resumes the branch by itself. The one closure with no countdown is caused by unconfirmed special hours, and you fix it.
Some of your branches are offline on Snoonu and the rest are fineSnoonu pauses lift on a timer, so a branch still down is something else. Unconfirmed special hours produce an indefinite closure at that store alone.
Why Snoonu says your restaurant does not deliver to an address you coverSnoonu names this state on the customer’s screen as Merchant Out of Coverage, while the Merchant Portal keeps reporting the same branch as Accepting Orders.
Why does my Snoonu branch show Orders Paused?On Snoonu a pause carries a countdown and lifts itself, but a dropped connection pauses orders too. How to tell a deliberate pause from one nobody chose.
Why your Snoonu menu prices differ from the ones you setSnoonu puts every menu item through an approval pipeline with an AI stage and a human stage, and ships a built-in order rejection reason for a wrong price.
Why your Snoonu promotion is not showing to customersSnoonu states the merchant alone bears the cost of a campaign. Offers also pass a review step, need a two hour lead, and break silently on any inactive item.
Why your Snoonu rating dropped and what actually changes itSnoonu shows partners a Recent Low Reviews panel covering the last 7 days and 3 stars or below, and warns that padded delivery times can push ratings under 3.5.
Why your restaurant is not showing in Snoonu searchSnoonu publishes the terms of its paid placement and nothing about organic order. What “Premium Positions (CPC)” buys, and the reporting gap it leaves behind.
Talabat
Does Talabat tell you when your restaurant goes offline?Talabat publishes the outlet status and eight closure reasons, but only as answers to a request. The one prompt it offers is switched off until you ask for it.
How to get Talabat to put your restaurant back onlineTalabat returns a vendor with a status write, and the schedule can veto it. OPEN and CHECKIN are two different returns, and only one of them needs enabling.
Some of your branches are offline on Talabat and the rest are fineTalabat gives a chain a wildcard for promotions and none for availability. Every vendor holds its own status, its own reason code and its own tablet.
Why Talabat says your restaurant does not deliver to an address you coverTalabat defines its delivery radius as a 15 minute drive time, not a distance. Here is why that boundary moves during the day and why the Vendor Portal never shows it.
Why is my Talabat store showing as closed when the restaurant is open?Talabat lists four vendor states and eight closure reasons. What each one means, why the check-in rule keeps a scheduled shop shut, and how long outages run.
Why your Talabat menu prices differ from the ones you setTalabat accepts a price update asynchronously and reports item failures afterwards, so a price can be sent, acknowledged and never applied. What to check first.
Why your Talabat promotion is not showing to customersTalabat promotions are background jobs that silently drop branches and items. What invalid_vendors means and why an update always reports success.
Why your Talabat rating dropped and what actually changes itTalabat ships its reviews screen as a separately deployed module whose reply, dispute and dish level controls sit behind feature flags, so tooling varies by account.
Why your restaurant is not showing in Talabat searchTalabat publishes no ranking policy, but its own listing page exposes the sort control, a shop position field and a premium placement flag. What is verifiable.
Uber Eats
Does Uber Eats tell you when your restaurant goes offline?Uber Eats records whether it or the restaurant paused a store, but only in a field you have to read, and the customer sees the same two words either way.
How to get Uber Eats to put your restaurant back onlineUber Eats takes one write to unpause a store, but two of its four offline reasons are not status problems at all. Read the reason before pressing resume.
Some of your branches are offline on Uber Eats and the rest are fineUber Eats attaches an offlineReason to each store, naming whether Uber paused it, the restaurant paused it, the menu hours ended it or the store is invisible.
Why Uber Eats says your restaurant does not deliver to an address you coverUber Eats says its delivery zones are dynamic and algorithmic, and that cuisine type is one of the inputs. Here is what that means for a district that stopped ordering.
Why is my Uber Eats store showing as paused when the restaurant is open?Uber Eats records who paused a store, the platform or the restaurant, and lifts an automatic pause at 6:00am the next day. What each of the states means.
Why your Uber Eats menu prices differ from the ones you setUber Eats stores four prices per item including your in-store price, scores you on a menu markup metric, and takes every price as an integer in minor units.
Why your Uber Eats promotion is not showing to customersUber Eats now charges a fee per discounted order, keeps co funding in the contract, and two of its own live help articles disagree on the commission base.
Why your Uber Eats rating dropped and what actually changes itUber Eats weights your rating over the past 90 days and counts only ratings from completed orders, so a bad fortnight stays visible for a full quarter.
Why your restaurant is not showing in Uber Eats searchUber publishes the fact that every Uber Eats eater sees a different ranking of stores. What that means for a chain that thinks it has vanished from search.
Wolt
Does Wolt tell you when your restaurant goes offline?Wolt writes the watching into its own docs twice, telling merchants to read a field and to check the tablet by hand. Neither sentence describes an alert.
How to get Wolt to put your restaurant back onlineWolt returns a venue with a single ONLINE write that cannot be booked in advance. Which of its two booleans you are changing, and why the tablet comes first.
Some of your branches are offline on Wolt and the rest are fineWolt keeps open and online as separate facts, enforces every limit per venue and cannot schedule a venue back online, so an estate splits venue by venue.
Why Wolt says your restaurant does not deliver to an address you coverWolt documents delivery coverage as market polygons intersected with a merchant-specific maximum radius, and calls the polygons only a semi-static reference.
Why is my Wolt venue showing as offline when the restaurant is open?Wolt separates being open on schedule from being online for orders, and cannot schedule a venue back online. How a venue goes dark while the kitchen works.
Why your Wolt menu prices differ from the ones you setWolt builds your menu for you, overwrites it completely on every push, and limits menu and item updates to one request per fifteen minutes for each venue.
Why your Wolt promotion is not showing to customersWolt is the only platform in this set whose order API says if a discount was merchant funded. It also limits campaign creation to two roles and hides Fire Deals from you.
Why your Wolt rating dropped and what actually changes itWolt rates venues 1 to 10 over the preceding six months and recalculates daily, while Best of Wolt judges the same venue on the last two full calendar months.
Why your restaurant is not showing in Wolt searchWolt publishes its ranking parameters in full, including that closed venues are downranked. What its own disclosure explains about a venue missing from search.
Bolt Food
Does Bolt Food tell you when your restaurant goes offline?Bolt Food announces an offline restaurant with a red bar on the tablet in the branch. The merchant portal reports availability later, as a metric over a period.
How to get Bolt Food to put your restaurant back onlineOn Bolt Food nobody but the branch can end an offline state. Where the button is, which states expire on their own, and what Bolt has never published.
Some of your branches are offline on Bolt Food and the rest are fineOn Bolt Food availability is set per branch on a device in that branch, with no bulk control and no status API, so branches of one brand drift apart.
Why is my Bolt Food store showing as offline when the restaurant is open?On Bolt Food only busy mode returns by itself. Going offline is manual both ways, so a store switched off in a rush stays off until someone switches it back.
Why your Bolt Food menu prices differ from the ones you setEvery Bolt Food menu push overwrites the previous menu and clears item availability, and Bolt requires parity with your own channels and with competitor platforms.
Why your Bolt Food promotion is not showing to customersBolt Food is the only platform in this set that admits some customers are deliberately shown no promotion, as campaign testing. It also bans promotions after a price rise.
Why your Bolt Food rating dropped and what actually changes itBolt Food is the one platform here with a merchant dispute. Challenge a rating in the Merchant Portal and, if accepted, Bolt excludes it from your average.
Why your restaurant is not showing in Bolt Food searchBolt Food ranks its ranking parameters, most important first, inside its partner terms. Availability comes top, which explains most complaints about vanishing.
Glovo
Does Glovo tell you when your restaurant goes offline?Glovo gives fifteen days notice before deleting a profile and none before restricting one. Its only repeating prompt fires before opening, on the branch device.
How to get Glovo to put your restaurant back onlineEvery Glovo closure a restaurant sets has a return built into it. The one state with no return is the scheduled opening nobody confirmed. How each one ends.
Some of your branches are offline on Glovo and the rest are fineGlovo asks each store to check in before opening, runs two different order apps and publishes separate national terms, so one brand behaves several ways.
Why is my Glovo store showing as closed when the restaurant is open?Glovo gives a store busy for 30 minutes, close for the day, and a check-in ten minutes before opening. Each behaves differently when it comes to reopening.
Why your Glovo menu prices differ from the ones you setGlovo charges an extra 10 percent of gross sales for breaching its Parity Model, and its catalog feed ignores price lines silently rather than rejecting the file.
Why your Glovo promotion is not showing to customersGlovo can block discount creation entirely, either because your Rewards level is too low or because you recently changed prices. Both are stated in the portal.
Why your Glovo rating dropped and what actually changes itGlovo folds ratings into one ranking factor, Partner Performance, alongside waiting time and cancellations, and names exactly what earns a store a bad rating.
Why your restaurant is not showing in Glovo searchGlovo names four ranking factors to partners and promises fifteen days notice before changing them. What its own wording explains about a store losing position.
Jahez
Does Jahez tell you when your restaurant goes offline?The only live banner in the Jahez portal is about the order stream, not the branch, and the integration route for opening and closing a store has been closed.
How to get Jahez to put your restaurant back onlineJahez withdrew store opening from the integration layer, so the reopen now happens only inside its own tools. Which control ends which state, and what to send.
Some of your branches are offline on Jahez and the rest are fineJahez gives every branch two independent switches, its own integration keys and its own city, so one branch can vanish while the rest of the estate trades.
Why Jahez says your restaurant does not deliver to an address you coverJahez measures customer distance in kilometres through Global Delivery Tiers and offer distance caps, but a branch never declares where it delivers.
Why is my Jahez branch open but customers still cannot see it?A Jahez branch has two switches, open status and visibility. A branch can be open and still hidden, and only Jahez can set visibility back to Visible.
Why your Jahez menu prices differ from the ones you setOn Jahez most offers are created by the platform and only activated by the partner, menus sync from the POS overnight, and a restaurant contribution field is required.
Why your Jahez promotion is not showing to customersOn Jahez the platform builds the offer and the restaurant activates it, co funding runs through a Contribution Hub, and offers carry city level dates.
Why your restaurant is not showing in Jahez searchOn Jahez, absence from the app is a named branch state with its own column, not a ranking outcome. What “Partially Visible” means and who can switch it back.
Ninja
Does Ninja tell you when your restaurant goes offline?The Ninja partner portal does raise browser notifications, and the payload in its own interface strings is about the rider rather than about the branch.
How to get Ninja to put your restaurant back onlineNinja ends every closure with one action called Open Restaurant and gates it behind a permission. What to press, who can press it, and when nobody can.
Some of your branches are offline on Ninja and the rest are fineThe Ninja portal moves one branch at a time, mixes closures that expire with one that does not, and queues changes for review, so an estate drifts apart.
Why is my Ninja branch showing as closed when the restaurant is open?Ninja tells you in the portal which closures reopen by themselves and which do not. A maintenance closure has to be reopened by hand, and nothing else will.
Why your Ninja menu prices differ from the ones you setIn Ninja’s partner portal a restaurant requests a price change rather than making one, and where the menu came from an integration the fields are locked.
Why your Ninja promotion is not showing to customersNinja has no discount tool at all. Its Marketing section holds two paid placements, both needing approval, a signed contract and days of lead time.
Why your Ninja rating dropped and what actually changes itNinja’s restaurant portal shows no star rating at all. Customer complaints arrive as Order Compensations, with a 7 day window to file a Compensation Appeal.
Why your restaurant is not showing in Ninja searchNinja’s partner portal contains no ranking control. The only ordering a restaurant can change is inside its own menu, and placement is requested, not set.
Pyszne
Does Pyszne.pl tell you when your restaurant goes offline?Pyszne.pl confirms an offline restaurant with a popup on the screen that caused it, then restores it overnight. The Polish knowledge base documents little else.
How to get Pyszne.pl to put your restaurant back onlinePyszne.pl restores an offline restaurant by itself the next day. Coming back sooner exists in the product but is missing from the Polish partner documentation.
Some of your branches are offline on Pyszne.pl and the rest are finePyszne.pl restores an offline restaurant overnight, splits settings across two hosts and documents less than its sister brands, so a Polish estate drifts.
Why is my Pyszne.pl restaurant offline when the kitchen is open?Pyszne.pl runs on Just Eat Takeaway partner tooling but documents less of it. What the offline toggle does, and which rules the Polish pages leave out.
Why your Pyszne menu prices differ from the ones you setPyszne.pl publishes prices immediately once you click Opublikuj, prices delivery and collection separately, and holds new photos for review for about a week.
Why your Pyszne rating dropped and what actually changes itPyszne.pl runs the shared Just Eat Takeaway Partner Hub, so Oceny i opinie carries the same seven report grounds and the same two working day reply moderation.
Why your restaurant is not showing in Pyszne searchPyszne.pl publishes its ranking explanation to customers, in Polish, and makes it part of the partner contract. Where the paid label sits and why teams miss it.
Swiggy
Does Swiggy tell you when your restaurant goes offline?Swiggy pushes orders and rider updates in real time and returns menu failures as rejection strings. Nothing documented arrives when an outlet stops trading.
How to get Swiggy to put your restaurant back onlineOn Swiggy the return is a queue, not a button. RTGL, an offline mapping by the Swiggy team and a menu quality hold each block an outlet in a different way.
Some of your branches are offline on Swiggy and the rest are fineSwiggy runs its menu quality check location by location, activates outlets on weekdays only, and rules some outlets ineligible without publishing a reason.
Why does Swiggy say my restaurant is unserviceable from a customer’s location?Swiggy calls it serviceability and publishes the mechanism, including graceful degradation that narrows what is offered when its delivery fleet is under stress.
Why is my Swiggy outlet showing as closed when the restaurant is open?Swiggy publishes nothing for partners on outlet availability. What UrbanPiper documents about going live, quality check holds and who can close an outlet.
Why your Swiggy promotion is not showing to customersOn Swiggy a co funded discount cannot be stopped by the restaurant, and the terms let Swiggy put your agreed percentage into coupons you never created.
Why your restaurant is not showing in Swiggy searchSwiggy publishes more engineering detail about its ranking than any other delivery platform, including that no single algorithm wins in every city.
EatEasy
Does EatEasy tell you when your restaurant goes offline?EatEasy publishes nothing for restaurants. The only alerting machinery in its public back office code is a counter the browser polls and a consumer mailing job.
Some of your branches are offline on EatEasy and the rest are fineEatEasy holds hours, items and couriers per location and publishes nothing for restaurants, so a split estate has to be read from the storefront instead.
Why is my EatEasy store showing as closed when the restaurant is open?The EatEasy back office is not on eateasy.ae at all. It is at manage.eateasily.com, and what it controls explains most closed stores on this UAE platform.
Why your EatEasy menu prices differ from the ones you setEatEasy prices are edited item by item in a back office at manage.eateasily.com, with no published review, no tax rule and no error report when a change fails.
ToYou
Why is my ToYou store showing as closed when the restaurant is open?ToYou reviews every published menu before it goes live, with a ceiling of three hours. What that means for a Saudi store that reads as closed to customers.
Why your ToYou menu prices differ from the ones you setOn ToYou a price change is a whole menu republish that goes through review, and three different integrators carry ToYou menus under three different rules.
Why your ToYou promotion is not showing to customersToYou publishes one sentence about promo codes, and it says availability differs between users. Why a manager checking on their own phone proves nothing.
TheChefz
Some of your branches are offline on The Chefz and the rest are fineThe Chefz keeps branch working hours in its own account, adds branches by hand and gates activation behind one owner login, so an estate is never uniform.
Why your TheChefz promotion is not showing to customersThe only documented Chefz integration carries menus, branches, hours, tax and one named charge. It has no discount object, so an offer cannot come from a till.
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