Monitor Your Restaurants on Uber Eats
Uber Eats is the food-delivery brand of Uber Technologies, live in 32 countries as of August 2026, with 1.5 million merchants. This page sets out its markets, ownership and restaurant-side tools, then explains what a chain can monitor on it from the outside: downtime, ratings, promotions, menu prices, listing position and delivery coverage.
Uber Eats at a glance
- Ownership: wholly owned brand and Delivery segment of Uber Technologies, Inc. (NYSE: UBER) as of August 2026; Delivery Hero takeover agreed July 2026, completion expected H2 2027.
- Headquarters: San Francisco, United States; launched August 2014 as UberFRESH, renamed UberEATS in 2015.
- Markets: 32 countries (33 with Puerto Rico) as of August 2026 — the US, Canada, UK, France, Japan, Australia and Mexico among them, plus Denmark and Finland added this year.
- Delivers: restaurant delivery and pickup, groceries, convenience, alcohol and retail; Uber Direct white-label delivery from a restaurant's own channels.
- Positioning: world no. 2 restaurant-delivery footprint after the Delivery Hero group; challenger to DoorDash in the US, competing with Deliveroo, Just Eat and Glovo across Europe.
- Kitchain on Uber Eats: live for Alert, Rating, Promo; Menu connected on request; Visibility and Coverage configured per account.
What Kitchain watches on Uber Eats
| Uber Eats signal | Kitchain product |
|---|---|
| Store offline or unavailable | ✓ Alert |
| Star rating and review count | ✓ Rating |
| Promotions shown to customers | ✓ Promo |
| Menu items and displayed prices | ● Menu on request |
| Position in the platform's listing | ● Visibility per account |
| Delivery zones and quoted times | ● Coverage per account |
About Uber Eats
Uber Eats is the food-delivery brand and Delivery segment of Uber Technologies, Inc., headquartered in San Francisco and listed on the NYSE since May 2019. It launched in August 2014 as UberFRESH in Santa Monica, took the UberEATS name in 2015 and launched its first standalone app in Toronto that year. The same app now sells groceries, alcohol, convenience and retail, and Uber Direct offers white-label delivery from a restaurant's own website or app. As of August 2026 Uber reports 1.5 million merchants across more than 11,000 cities; Delivery gross bookings reached $27.5 billion in the second quarter of 2026, up 26% year on year.
Restaurants work the platform through two screens. Uber Eats Manager is the web and mobile portal for menus (Menu Maker), store and holiday hours, payouts, marketing campaigns and replies to customer reviews; the Uber Eats Orders app on a tablet is where staff accept orders, pause new orders or switch on Busy mode to lengthen prep times. Fulfilment is by Uber's couriers, the store's own drivers or customer pickup. In the US the marketplace plans are Lite, Plus and Premium at 20%, 25% and 30%, with 7% on pickup and 15% for self-delivery; rates differ by country. Uber One members get $0 delivery fee and up to 10% off on eligible orders over a minimum subtotal.
As of August 2026 Uber Eats has the second-largest restaurant-delivery footprint in the world after the Delivery Hero group, which Uber agreed to buy on 16 July 2026 for about EUR 13 billion, with completion expected in the second half of 2027 and Delivery Hero's businesses in 14 overlapping markets going to SSW Partners. It competes with DoorDash in the US, Australia and New Zealand, with Deliveroo and Just Eat in the UK, Ireland, France and Belgium, with Glovo in Spain, Portugal and Poland, and with Rappi, PedidosYa and DiDi Food in Latin America. The Uber Eats monitoring guide covers the operational detail.
Where Uber Eats operates
As of August 2026 Uber Eats runs a live restaurant marketplace in 32 countries, or 33 markets when Puerto Rico is counted separately under its own ISO code: 14 in Europe, two in North America, nine in Latin America and the Caribbean, five in Asia-Pacific and two in Africa. Turkey and the Middle East are served by Uber's sister brands Trendyol Go, Getir and Careem, not by Uber Eats, and are not listed.
| Country | Since | Notes |
|---|---|---|
| United States | 2014 | Home market; sister brand Postmates trades here too. |
| Puerto Rico | — | US territory with its own ISO code, listed separately. |
| Canada | 2015 | First market with a standalone Uber Eats app. |
| United Kingdom | 2016 | London launch 2016. |
| France | 2016 | Paris launch 2016. |
| Ireland | — | |
| Belgium | — | |
| Netherlands | — | |
| Luxembourg | — | |
| Spain | — | |
| Portugal | — | |
| Switzerland | — | |
| Germany | — | |
| Poland | — | |
| Sweden | — | |
| Denmark | 2026 | Launched April 2026 in Copenhagen; Aarhus and Odense planned. |
| Finland | 2026 | Launched May 2026 in Helsinki; eight more cities from August 2026. |
| Japan | — | Main rival Demae-can. |
| Taiwan | — | Operates independently; the foodpanda Taiwan purchase did not complete. |
| Australia | — | |
| New Zealand | — | |
| Sri Lanka | — | |
| South Africa | — | |
| Kenya | — | |
| Mexico | — | |
| Guatemala | — | |
| El Salvador | — | |
| Costa Rica | — | |
| Panama | — | |
| Dominican Republic | — | |
| Ecuador | — | |
| Chile | — | |
| Argentina | — | Re-entered after an earlier exit. |
Uber Eats has withdrawn from Italy (July 2023), Brazil (2022), Hong Kong (2021) and South Korea (2019), closed Colombia, Egypt, Honduras, Saudi Arabia, the UAE, Uruguay and Ukraine in 2020, sold India to Zomato in 2020 and sold Singapore, Malaysia and Thailand to Grab in 2018.
Kitchain on Uber Eats: six monitors, one outside-in method
Kitchain reads the same public Uber Eats pages a customer opens. There is no partner-portal login, no API key and no point-of-sale integration: you give us one listing per location, and each monitor reads what the customer is shown. Availability is checked about every 10 minutes per listing; ratings, promotions and menus are captured daily; listing position is measured at set times of day from real addresses; delivery coverage is captured for the platform and hour you book.
Uber Eats downtime and availability alerts: Kitchain Alert
Live on Uber Eats
A store on Uber Eats can stop selling without the kitchen noticing. The storefront follows the hours set per menu in Uber Eats Manager, so a menu schedule left on last season's hours closes that branch alone. A 'Pause new orders' tap nobody reverses after the rush, on a tablet nobody looks at again until Monday, leaves it unavailable while staff wait for orders that never come. Uber Eats downtime looks identical from head office in each case.
Kitchain Alert opens the public Uber Eats page for each location about every 10 minutes, 24/7, and compares what it finds with the hours you gave us. A typical alert reaches you by Email, WhatsApp or Telegram 10–20 minutes after the store goes offline, after a confirmation check; the daily report at 10:00 local time gives uptime per platform, the longest outages with timestamps and the worst location. The incident timeline holds exact start and end times per location: the evidence for a compensation claim about how long it was down.
Kitchain Alert — Availability and downtime alerts by Email, WhatsApp, Telegram →
Uber Eats rating monitoring: Kitchain Rating
Live on Uber Eats
Uber Eats shows each storefront a numeric rating with a review count beside it, and that count decides how hard the number is to move: a branch with 300 reviews absorbs a bad week, a new one does not. Merchants can reply to reviews and read menu-item feedback in Uber Eats Manager, and since August 2026 an AI tool summarises the reviews, but those tools describe one store at a time. A chain with dozens of locations across three countries has no single screen that says which branch slipped this week.
Kitchain Rating collects the publicly displayed rating and review count for every Uber Eats location daily and keeps the history. Uber Eats rating monitoring then becomes a needs-attention list: locations below the threshold you set, the worst decline of the week, the date a slide began, and the same kitchen compared with what it scores on Deliveroo or Just Eat. Kitchain does not read review text; it shows where the number is heading and how fast.
Kitchain Rating — Daily star ratings and review counts across platforms →
Uber Eats promotion monitoring: Kitchain Promo
Live on Uber Eats
Uber Eats promotions are built in Uber Eats Manager: percentage or item discounts, buy-one-get-one deals and $0 Delivery Fee campaigns, plus sponsored Ads placements, with the Premium plan matching ad spend up to $100 a month. Whether a customer actually sees any of it is another matter. A campaign created centrally can go live on the UK storefronts and silently miss France, and the Uber One badge appears only where a store's plan qualifies. Nothing flags the gap; sales on that storefront are simply lower.
Kitchain Promo captures the promotions visible on each public Uber Eats storefront once a day per location, on the same visit as the availability check, and records 'no promotions today' as a fact. The change feed dates the day a $0 Delivery Fee campaign or an Ads placement stops showing, an alert fires when a campaign you expect is missing, and competitor benchmarking reads the rival cards a customer sees in the same area: what they discount, and who carries an Uber One badge.
Kitchain Promo — Promotion visibility, gaps and change alerts →
Where you rank in the Uber Eats listing: Kitchain Visibility
Configured per account
On Uber Eats the Plus and Premium plans sell discoverability rather than a guaranteed slot, and sponsored Ads placements sit on top of that. So the Uber Eats listing position a customer sees depends on where that customer is standing: a branch that leads the feed on its own street can sit below the first screen three blocks away, behind an Ads placement and two competitors carrying an Uber One badge. A city-wide average hides those streets.
Kitchain Visibility measures that position from saved map points at set times of day, in the city's own timezone, and records the whole-feed rank and the rank within your cuisine together with the competitor cards above you: their rating, promotion and quoted delivery time. This is the platform's own ordering, not Google SEO. A paid Ads campaign or a plan upgrade is then judged by positions measured before and after at the same points and hours. Visibility is set up per account for the cities and Uber Eats markets you name.
Kitchain Visibility — Position in the platform listing, measured by address →
Uber Eats delivery coverage by zone: Kitchain Coverage
Configured per account
Uber Eats tells merchants that 'your delivery zone is unique to your store and will change over time'. There is no radius to set; the zone is computed from cuisine type, location, distance and expected delivery times, and a store on self-delivery can hand farther orders to Uber's courier network. That is why the zone around a branch can contract at Friday dinner, when quoted times stretch, and the outer neighbourhoods a new site was meant to serve go to a competitor.
Kitchain Coverage captures, zone by zone, whether each brand is available to order and the delivery time Uber Eats quotes there, for the platform and hour you book against a monthly allowance. It is not continuous and sends no alerts: a capture booked for Saturday 19:00 shows the map at that hour, alongside the brands you compete with. The quoted time is what the platform shows, not the real delivery time. Coverage is set up per account for the cities and platforms named.
Kitchain Coverage — Delivery reach by district, branch and platform →
Frequently asked questions
We are listed on Postmates as well as Uber Eats — is that one listing or two?
Two. Postmates is a separate brand with its own storefront, rating and promotions, so a location listed on both is two listings to monitor rather than one. Kitchain checks each as its own platform; Careem is already covered, and you can ask us which of Uber's other brands are connected.
If a branch switches on Busy mode, does Kitchain report it as downtime?
Kitchain judges the storefront, not the setting. While Busy mode only lengthens the quoted prep time and the page still takes orders, nothing is raised. If the listing stops being orderable, it is reported like any other outage, and the recurring-pattern grid shows when the same hour goes dark week after week.
Does Kitchain need access to Uber Eats Manager or our POS?
No. Kitchain monitors from the outside, opening the same public storefront a customer opens, and never signs in to Uber Eats Manager, the Orders tablet or your point of sale. Setup takes about 10 minutes: one Uber Eats listing URL or store ID per location, with no integrations to build or approve.
Can Kitchain monitor the Uber Eats markets that only opened in 2026?
Yes, wherever the public storefront is live. A listing a customer can open can be checked for availability from its first day, and a market that opened this year needs nothing extra built on our side. Send the listing URLs for the branches that are live and we start on those.
Facts about Uber Eats are as of August 2026 and drawn from public company and press sources. Markets, ownership and partner tools change; confirm with Uber Eats before relying on them. Kitchain is independent of Uber Eats and reads only its public customer-facing pages.