Careem Food Monitoring for Restaurant Chains
Careem Food is the restaurant-delivery tile inside the Careem everything app, live in the UAE and Jordan as of August 2026 and controlled by Uber since e& sold down its stake in 2026. This page covers its markets, ownership and restaurant-side tools, then explains how Kitchain watches your Careem Food listings from the outside: downtime, ratings, promotions, menu prices, listing position and delivery coverage.
Careem Food at a glance
- Owned by Careem Technologies, controlled by Uber, which bought a 12.5% stake from e& for $100m in 2026; e& keeps 37.53% (as of August 2026).
- HQ Dubai; Careem founded in 2012, restaurant delivery launched as Careem NOW in Dubai in 2018.
- Two active food markets as of August 2026: the UAE, its main market, and Jordan.
- Delivers restaurant orders with its own Captains, plus group catering in Dubai and Abu Dhabi; groceries (Careem Quik) and dine-in deals (DineOut) sit in separate tiles.
- A challenger to talabat in both countries, with Deliveroo, noon Food and Keeta also competing for UAE orders.
- Kitchain on Careem Food: live for Alert, Rating, Promo, Menu; Visibility and Coverage configured per account.
What Kitchain watches on Careem Food
About Careem Food
Careem NOW, as the food service was first called, now trades as Careem Food inside the super app. Uber's purchase of Careem closed in January 2020, and Uber Eats in the UAE was folded into Careem's food service that year, which makes Careem Food Uber's de facto food-delivery brand in the region. In 2023 the non-ride business, including food, was carved out as Careem Technologies. e& has since sold 12.5% of that company to Uber for $100m, and its H1 2026 results confirm the sale completed, leaving e& with 37.53% and Uber as controlling shareholder. Uber's exact percentage has not been disclosed by either party.
The food footprint is two countries. In the UAE, Careem Food serves Dubai, Abu Dhabi, Al Ain and Sharjah; in Jordan, Amman, Irbid and Zarqa. Neither market has published share figures, so a chain's own listings — uptime, ratings, where it lands in the feed — are the only read it gets on how Careem is performing for it. Careem's pitch is bundling rather than price: the Food tile sits beside Rides, Quik groceries and Careem Pay in one app, with the Careem Plus subscription as the glue, so a customer who opened the app for a ride is one tap from a food order.
For restaurants, Careem is a marketplace that runs the delivery leg itself, so a partner needs no riders of its own. Partners work in two tools. The web Partner Dashboard handles tickets, operating hours, menu and image changes, marking items unavailable and finances; the Careem Merchant app receives and accepts orders and toggles the outlet between Open and Close, and orders arriving through a POS integration are accepted automatically. Careem does not publish commission rates, and the rates quoted by outside blogs — a percentage of order value plus marketing fees — are not Careem figures, so get the rate and any marketing fees in writing during onboarding.
Where Careem Food operates
Careem Food takes restaurant orders in two countries, the UAE and Jordan; Careem's other markets, such as Egypt and Kuwait, are rides and other verticals only. One caution: Careem's own help-centre list of Food locations still omits Sharjah, where Careem Food is live and included in the Careem Plus benefit, so check the customer app rather than the help-centre list when confirming whether a branch can be listed.
| Country | Since | Notes |
|---|---|---|
| United Arab Emirates | 2018 | Dubai, Abu Dhabi, Al Ain, Sharjah; about 9,500 restaurants |
| Jordan | 2019 | Amman, Irbid and Zarqa; meal scheduling since December 2025 |
Careem Food has also left Pakistan and Qatar and, per May 2026 reports, Saudi Arabia.
Kitchain on Careem Food: six monitors, one outside-in method
Kitchain reads the same public Careem Food pages a customer opens. There is no partner-portal login, no API key and no point-of-sale integration: you give us one listing per location, and each monitor reads what the customer is shown. Availability is checked about every 10 minutes per listing; ratings, promotions and menus are captured daily; listing position is measured at set times of day from real addresses; delivery coverage is captured for the platform and hour you book.
Careem Food downtime and availability alerts: Kitchain Alert
Live on Careem Food
On Careem Food a branch stops selling for mundane reasons. Someone taps Close in the Careem Merchant app at the end of a shift and nobody taps Open next morning, or the tablet running the app is switched off. A slower failure is an operating-hours change submitted through the Partner Dashboard — Careem allows 24 hours for it to apply — that never goes live, so the listing shows closed while the kitchen is open. A customer opening the Food tile sees a closed or missing restaurant and orders from the next card.
Kitchain Alert opens the public listing of every branch on Careem Food about every 10 minutes, 24/7, and sends a confirmed Careem Food downtime alert by Email, WhatsApp or Telegram 10–20 minutes after the branch goes offline. The daily report at 10:00 local time gives uptime per platform, the longest outages with timestamps and the worst branch; the incident log gives exact start and end times for your Account Manager. Our UAE delivery downtime report has the wider picture.
Kitchain Alert — Availability and downtime alerts by Email, WhatsApp, Telegram →
Careem Food rating tracking: Kitchain Rating
Live on Careem Food
Careem's partner FAQs and help centre do not explain how the rating on a Careem Food listing is built, so the public figure is the only thing a chain can manage against. It is also not a clean verdict on the kitchen: Careem runs the delivery leg itself and its Captains collect the order, so a slow handover or a thin evening for Captain supply lands on the restaurant's card rather than on Careem's.
Kitchain Rating collects the public rating figure each Careem Food listing shows, once a day per branch, and puts it beside the same kitchen on talabat, Deliveroo or noon Food. Because the check runs daily, a decline can be dated to the week it started. Kitchain never reads review text and cannot change a rating.
Kitchain Rating — Daily star ratings and review counts across platforms →
Careem Food promotion monitoring: Kitchain Promo
Live on Careem Food
Careem Food promotions are set up in more than one place. A restaurant adds flat discounts itself in the Partner Dashboard, but offers, cost-per-click sponsored activation and the partner banner slots go through partner support or the Account Manager, and the three banner slots a week are allocated on Mondays. A campaign can start on the wrong day, show 15% where 25% was agreed, or lapse when the banner week ends.
Kitchain Promo captures each branch's Careem Food promotions once a day, on the same visit as the availability check. A grid shows the hole where a promotion should be, a change feed lists what appeared or disappeared, and competitor benchmarking shows how deeply the restaurants around you in Dubai or Amman discount on Careem. An offer that comes and goes within one day can be missed: the product tells you whether a campaign is live, not the minute it dropped.
Kitchain Promo — Promotion visibility, gaps and change alerts →
Where you rank in the Careem Food listing: Kitchain Visibility
Configured per account
Careem Food listing position is the order of cards a customer standing at a point on the map is shown when they open the Food tile, and nothing in the Partner Dashboard reports it back to you. Careem does not document how that order is built, and the third-party guides claiming reviews drive it cite no Careem source. A branch with good ratings and no downtime can still sit below the first screen in the next neighbourhood.
Kitchain Visibility measures that position from saved map points at set times of day in the city's timezone: rank in the whole feed, rank within your cuisine, and the competitor cards above you. It is not Google SEO. Visibility is configured per account for the cities and platforms you name; tell us which Careem Food cities and brands matter and the points are set up.
Kitchain Visibility — Position in the platform listing, measured by address →
Careem Food delivery coverage by district: Kitchain Coverage
Configured per account
Careem Food coverage is distance-based and Careem does not publish the radius; each restaurant's delivery time is shown on its own listing and varies by location. The radius is not fixed either: in May 2026 Far-Away Gems more than doubled the range for over 600 Dubai and Abu Dhabi restaurants, so Careem's rules cannot tell a chain which districts a branch serves at Friday dinner. A zone can be inside the radius and still be quoted a wait long enough that the customer picks the card above.
Kitchain Coverage captures, zone by zone, whether each brand can be ordered on Careem Food and the delivery time quoted there, for the platform and hour you book against a monthly allowance. It is not continuous and sends no alerts, and the quoted time is what Careem shows, not the real one. Coverage is set up per account for the cities and platforms named; ask for the Careem Food zone grid for Dubai, Abu Dhabi or Amman when you request a demo.
Kitchain Coverage — Delivery reach by district, branch and platform →
Frequently asked questions
We operate in Saudi Arabia — can we still list on Careem Food there?
Treat it as closed for now. Careem's restaurant sign-up form still offers Saudi Arabia, but the country is absent from the official Food locations list, no relaunch news appeared through August 2026, and a co-founder has described a strategic pause of the quick-commerce verticals there. Ask your Account Manager for a date in writing before planning a Saudi launch.
Does Kitchain need access to our Careem Partner Dashboard or Careem Merchant app?
No. Kitchain opens the same public Careem Food pages a customer opens and never signs in to the Partner Dashboard, the Careem Merchant app, your POS or a middleware such as UrbanPiper. Setup takes about 10 minutes with one listing URL or restaurant ID per branch. Kitchain changes nothing on Careem: it reports, and your team or Account Manager acts.
When does Careem pay out, and who fixes an invoice discrepancy?
Careem pays food partners once a week, every Thursday, and issues invoices within the first 10 days of each month. Discrepancies go to your Account Manager rather than to a self-service screen, so keep your own dated record of outages and missing promotions to argue from when a month looks short.
What is Careem Plus and does it affect my listing?
Careem Plus is the app's subscription tier: AED 29 a month per the August 2026 help centre (the food landing page still shows AED 19), in Dubai, Abu Dhabi, Al Ain and Sharjah. Members pay no delivery fee on food orders over AED 30, but only at select restaurants, so whether your branch is among them changes how its delivery fee reads against the restaurant listed next to it.
Facts about Careem Food are as of August 2026 and drawn from public company and press sources. Markets, ownership and partner tools change; confirm with Careem Food before relying on them. Kitchain is independent of Careem Food and reads only its public customer-facing pages.